Last updated: April 1, 2025
Shipping Policy
Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation.
- You will receive an email notification once your order has shipped.
Shipping Rates and Delivery Estimates
- Shipping costs are calculated at checkout based on your location and order size.
- Standard shipping typically takes 3-7 business days, while expedited shipping options (if available) take 3 business days.
- Delivery times may vary due to carrier delays, weather conditions, or high order volumes.
Shipping Restrictions
- We currently ship only within the United States and Canada.
- We do not ship to P.O. boxes, APO/FPO addresses, or internationally except to Canada unless otherwise specified.
- We cannot reship or redirect orders once they leave our facility.
Return and Refund Policy
Damaged or Incorrect Items
We take great care in packaging our products, but if your order arrives damaged or incorrect:
- Contact us within 7 days of delivery at customerservice@zoupbroth.com with your order number and clear photos of the issue.
- We may offer a replacement, depending on the situation.
Returns and Exchanges
- We do not accept returns.
- If you are unsatisfied with your order, please contact us, and we will do our best to resolve the issue.
For any questions or concerns, please reach out to us at customerservice@zoupbroth.com. We appreciate your support and look forward to serving you!